Our 10 helpful tips are sure to boost your take on employee management.
Business managers have so many tasks (big and small) to perform in a typical business day that it’s not surprising they can feel overwhelmed, tired and worn out quickly. Like with any business, your car detail shop will only be as successful as your weakest link. You need to get your employee management right so you and your business can provide the best services possible. It doesn’t matter how good your equipment is, if your front line detailing staff is badly trained, this could severely limit the operations, profits and customer satisfaction of your business. Customer satisfaction is probably at the heart of the equation when it comes to delivering your services. Training your staff correctly and continuing great employee management can help them to become more confident in pushing add-on services without being too pushy to the customer. Customers are more likely to be loyal to you and your business when they are impressed with the services you offer and the overall experience they get from your detailing shop and staff. Therefore, training your new detailers needs to be as much about procedures as it is about team building to inspire commitment and responsibility.
Here we offer several management strategies and tips for when you train your new employees that are useful in becoming a successful leader and supervisor.
Probably the most important factor to being a successful manager, great communication is needed to verbalize exactly what you need from your staff in a clear and concise way. As a manager you also need to be a good listener; listen to what your employees have to say and include them when you start to create new services or when you begin to solve any solutions. Good employee management includes letting your staff know what is going on and keeping them informed of any important decisions you make. Consider having an Open Door Policy where you welcome your staff and customers to make helpful suggestions and offer feedback. Schedule regular meetings and keep the lines of communication open.
Create a Formal Training Procedure Guide
So everyone is on the same page within your business, ask human resources to assist you with management and how to train your employees. Staff should have no questions about how they should do their job as a formal training procedure guide should answer all relevant questions.
Delegating is another important part of employee management. Share the work load with your employees and allow them to develop their responsibilities and job knowledge. Delegation shows you have confidence in your employees and shows them you have great management skills.
Empower Your Employees
Empowering your employees is done through passing on responsibility. Employees who are satisfied with their job role and have a strong sense of well-being tend to be ready to take on new challenges and ultimately help with the success of your business. Allow employees to make decisions independent of you but instruct them to keep the customers, the team and your business in mind.
Cross-Train Employees in the Workplace
Cross-training your employees shows forward-thinking employee management. It ensures your staff is ready and equipped to take on other roles should they need to. Assign new roles and responsibilities to staff members; have them shadow other employees with different roles so they are continuously learning new things.
Start a Mentorship Program
Boost your detailers’ skills by partnering less experienced employees with a mentor. By doing so it shows your staff that you are prepared to invest in their potential growth.
It’s important that all detailers feel needed within your business. If your staff doesn’t feel wanted or appreciated, they won’t feel motivated and won’t work to their full potential. Regularly praise your staff and tell them they are doing a good job. Consider using an Employee of the Month system and take any suggestions from your staff seriously.
Handling Personality Problems
Disciplining employees is one of the most difficult parts of being a manager. With every type of personality you should take a different approach to discipline. An important strategy is to talk to the individuals in private without embarrassing them in front of others. Listen to their side of the story and try to come up with solutions together to improve the working environment for all those involved.
Managing Complaints and Feedback
If you receive any negative feedback or complaints, view them as a learning opportunity to improve your detailers, products and services. Managing complaints well can become a re-training opportunity to avoid the complaint in future, and also to ensure your staff becomes more efficient in the day-to-day running of your business.
Set Up a Formal Performance Review Process
To all work towards a common goal, you should let your detailers know how they are doing against your business goals and their own performance goals. Remember, don’t set unrealistic goals, and help your detailers reach their goals by empowering them, cross-training them and keeping them in constant communication. Also, make performance reviews a positive experience rather than a stressful situation.
A well-trained and responsible team will mean you have more time to devote to other important aspects of your business. If this seems like too much work for you to handle, become one of our franchisees and benefit from our industry experience and business expertise. Check out how we support our franchisees!
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